Overview
Our refund and return policy lasts 10 days. If 10 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return:
The item must be unused and in the same condition as received.
It must be returned in its original packaging.
Proof of purchase (receipt or order confirmation) is required.
Non-returnable items
Gift cards
Downloadable digital products
Services, event tickets, or try-out registrations that have already taken place
Health or personal care items
Partial refunds may be granted if applicable:
Items not in original condition, damaged, or missing parts not due to our error.
Items returned after the 10-day window (at our discretion).
Refunds
Once your return is received and inspected, you will be notified by email about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within a few working days.
Late or missing refunds
If you haven’t received your refund yet:
Check your bank account.
Contact your credit card company.
Contact your bank.
If you still have not received your refund, please contact us at support@connect2sport.com.
Sale items
Only regular-priced items can be refunded. Sale or discounted items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. For exchange requests, please contact us at support@connect2sport.com.
Services / Events
Registrations for services (e.g., try-outs, training programs, or events) are non-refundable once the service has started or taken place.
Shipping returns
To return a product, please send it to: {physical address}.
You are responsible for paying your own shipping costs.
Shipping costs are non-refundable.
Need help?
For questions regarding refunds or returns, contact us at support@connect2sport.com